Position:         Mobile Device Specialist/Administrator

Emp. Status:  Full-time

Reports To:    Project/Program Manager

Location:        Portsmouth Naval Shipyard (PNS) at Kittery, ME.

Hours/Shift:   Regular

Clearance:     US Citizen/Clearable or active secret Clearance

 

Choosing Computer Integration & Programming Solutions Corp. (CIPS) as your next employer provides you with a comprehensive, progressive work-life benefits package consisting of highly competitive pay, performance incentives and array of benefits. We offer a combination of group health and benefits plan with many options to meet your needs and those of your family. These benefits are delivered through a network of nationally recognized insurance carriers and financial service organizations.

CIPS is seeking a help desk Mobile Device Specialist/Administrator to work directly with users, mobile devices, and systems in the current and future PNS, Navy and Marine Corps Intranet (NMCI), and vendor environments. The vendors include Verizon for iPhones, cell phones, and MiFis (Hot Spots) to include any services required by the PNS mobile device team. The Specialist will be a fully qualified mobile device support point of contact to support the PNSY IT Policy and Planning mobile device team.

 

Responsibilities:

  • Provide users with new mobile devices, including collecting and maintaining the required paperwork.

  • Provide assistance and trouble-shooting support to users with broken devices, questions and issues.

  • As a subject matter expert, you are expected to share and transfer knowledge to government employees to improve processes and cyber security practices.

  • Shall update the Mobile Device Vendor website with accurate user, Code, and mobile device information for iPhones, cell phones, and MiFis.

  • Work with the Mobile Device Vendor Representative or through the Mobile Device Vendor websites to perform Electronic Serial Number (ESN) swaps –switching Mobile Telephone Number (MTN) from device to device in the event of a mobile device being lost, stolen, or replaced.

  • Work with the Mobile Device Vendor Representative or through the Mobile Device Vendor websites to delete, reset and re-create voice mailboxes.

  • Update the Pager Vendor website with accurate and user and pager information.

  • Set up and submit the NMCI Enterprise Tool (NET) Buildouts which are used to associate NMCI email to a user’s iPhone.

  • Maintain the excel spreadsheets for all Buildouts submitted.

  • Sticker, update IOS, set iPhone Restrictions per guidelines

  • Have one-on-one appointments with the users, accessing the DISA Purebred website to deploy the CAC PKI certificates onto the iPhone and complete the NMCI email setup.

  • Set up and submit the NET move-add-changes (MACs) to disassociate NMCI email from an iPhone.

  • Assist the mobile device team with special projects, meetings, and communications related to mobile devices as requested.

 

Deliverables:

  • Provide monthly metrics. Information on mobile usage to be broken down by code and include low usage, high usage and cost not included in Mobile device contract.

  • Be the liaison between NMCI/DISA/Mobile Device vendor and for the PNSY customer

  • Provide a weekly/monthly status that summarizes / outlines activity (work accomplished) along with any outstanding issues that may hinder progress.

  • Provide oral briefings and other interim progress reports as required

 

Skills:

  • Excellent verbal and written communication skills

  • Microsoft Outlook and Excel proficiency

  • iPhone, cell phone, MiFi (Hot Spot), and pager competency

  • Detail-oriented

  • Ability to multi-task and change priorities

 

Experience:

  • Minimum of three (3) years’ experience working in a customer service environment.

  • Also have at least one (1) year of experience and/or the knowledge necessary to manage mobile devices.

 

Education:

  • High school diploma and 2+ years relevant experience (or equivalent combination of education / technical training and experience).


 

CIPS is an established Small Business that provides quality Information Technology services for a wide range of clients across the federal, DoD, state, and local governments in Defense, Healthcare, Science and Computational R&D, Law Enforcement agencies, and Labs. We are recognized for innovative IT solutions, providing timely, reliable, and secure services within Government and commercial IT standards.

CIPS is an Equal Opportunity Employer.

 If you think that you are a good fit and would like to work for a great company, apply now by sending your resume to gmileva@cips.com.

 

 

 

 

Please fill out the online application below, save it to your computer, and send it as an attachment to the CIPS Human Resources E-Mail address